Your information.
Handled with care.

We may collect your name, email, phone number, ZIP code, service address, preferred service, requested dates, and communications with us. For care, we may also collect pet profiles, routines, medications, health and behavioral information, veterinarian and emergency-contact details, access instructions, agreements, and consent records.

Our website and hosting providers may receive basic technical information such as IP address, browser, device, date and time, and security logs. Stripe processes payment-card and billing information; LeCanin does not receive or store your full card number.

We collect information when you submit a form, communicate with us, sign an agreement, use the Stripe customer portal, make a payment, or receive care. We use it to check availability and compatibility, prepare estimates, schedule and deliver services, follow care instructions, contact you or an authorized veterinarian in an emergency, process billing, support your account, maintain records, prevent fraud, and comply with law.

We may share only what is reasonably necessary with service providers that help us operate, including Stripe for payments and membership billing, Formspree for form delivery, and website hosting or security providers. We may also share information with veterinarians, emergency contacts, or care personnel when authorized or necessary to protect a pet, person, or property.

Information may be disclosed when required by law, to enforce an agreement, protect rights or safety, or as part of a business transaction. We do not sell personal information and do not currently use it for cross-context behavioral advertising.

We retain information for as long as reasonably needed to provide services, manage the client relationship, meet legal, tax, accounting, insurance, safety, or dispute-resolution obligations, and maintain business records. We then delete or de-identify it when practical.

We use reasonable administrative and technical safeguards appropriate to a small service business. No website, email, or storage system can be guaranteed completely secure.

You may ask to access, correct, or delete personal information by emailing hello@lecanin.com. We may need to verify your identity and may retain records when required or permitted by law. Nevada consumers may also submit a verified request directing us not to sell covered information. LeCanin does not currently sell covered information.

The website and its providers may use essential technologies needed for hosting, security, forms, and normal site operation. Third-party services and links, including Stripe, have their own privacy practices. Our services are intended for adults arranging pet care and are not directed to children under 13.

We may update this policy as our services or legal obligations change. The effective date above identifies the current version. Questions or privacy requests may be sent to hello@lecanin.com or made by phone at (702) 706-4953.